Blogs and Thought Leadership

AMOS Support vs. AMOS Strategic Project Services: What’s the Difference?

August 6, 2026

Connor O'Donnell

AMOS Support Services and AMOS Strategic Project Services are not two versions of the same service.

They address different needs within your AMOS environment:

AMOS Support Services keeps your day-to-day operations running effectively.
AMOS Strategic Project Services helps you improve, modernise and develop your AMOS environment over time.

They can be used independently or together, depending on your operational priorities.

Services at a Glance

A quick summary of the purpose and scope of AMOS Support Services and AMOS Strategic Project Services.

AMOS Support Services

AMOS Support Services provides ongoing operational support for your existing AMOS environment.

It includes SLA-backed incident management, troubleshooting, user guidance and Customer Success support through structured service tiers.

Its primary purpose is to protect operational continuity, maintain system performance and give your teams a clear, dependable route to support.

AMOS Strategic Project Services

AMOS Strategic Project Services delivers planned improvements through a structured programme of work.

Typical engagements include:

Version upgrades
System migrations
Integrations
Workflow optimisation
Module adoption
Technical debt reduction
Long-term roadmap delivery

Every programme begins with an AMOS Health Check to identify priorities, establish improvement opportunities and define the right path forward.

The Bottom Line

AMOS Support Services maintains the stability and performance of your existing environment.

AMOS Strategic Project Services helps you evolve that environment through planned, measurable improvements.

Neither service is an upgraded version of the other. Support Services protects day-to-day continuity, while Strategic Project Services delivers longer-term change. Many customers use both: one to keep AMOS running reliably and the other to unlock more value from their investment.

AMOS Support Services and Strategic Project Services Compared

	AMOS Support Services	AMOS Strategic Project Services
Purpose	Keeps your AMOS environment running day to day.	Improves and develops your AMOS environment over time.
Engagement model	An ongoing support relationship.	A structured programme with agreed milestones and outcomes.
Typical timeframe	Continuous, based on your selected service tier.	Typically 12–36 months, depending on scope and priorities.
What you receive	Silver, Gold or Platinum support with defined SLAs and service commitments.	A prioritised roadmap delivered through planned phases of work.
Entry point	Select the support tier that best matches your operational requirements.	Begin with an AMOS Health Check to identify priorities and shape the roadmap.
Governance	SLA reporting, with a Named Customer Success Manager for Gold and Platinum customers.	Monthly value reporting against milestones, outcomes and agreed KPIs.
Best suited to	Incidents, troubleshooting, user support, system reliability and operational continuity.	Upgrades, migrations, integrations, optimisation, adoption and strategic development.

What Is AMOS Support Services?

AMOS Support Services provides a structured framework for maintaining your AMOS environment and resolving operational issues.

Every service tier, Silver, Gold and Platinum, includes defined service commitments and SLA-backed incident management. This gives your teams a predictable support process rather than relying on ad hoc assistance when something goes wrong.

From Gold tier upwards, the relationship becomes more proactive. A named Customer Success Manager helps your organisation review incident trends, improve adoption and identify recurring issues before they create wider operational disruption.

Structured Quarterly Business Reviews focus on system performance, service outcomes and opportunities to improve how your teams use AMOS – not simply the number of support tickets raised.

A full comparison of the Silver, Gold and Platinum tiers is available on the AMOS Support Services tiers page.

The key point is simple: AMOS Support Services provides ongoing operational stability through a governed relationship with SpecTec.

What Is AMOS Strategic Project Services?

AMOS Strategic Project Services is designed for customers that want to improve, modernise or expand their use of AMOS.

Instead of purchasing isolated blocks of consultancy time, you agree a structured roadmap of milestones, priorities and expected outcomes.

Delivery is organised across three phases:

Discovery and Planning
We review your current environment, understand your operational priorities and identify the areas with the greatest potential value.
Strategic Delivery
Agreed improvements are delivered through structured projects, which may include upgrades, migrations, integrations, workflow changes or module adoption.
Continuous Improvement
Progress is reviewed against the roadmap, with priorities adjusted as your operational and business needs evolve.

Every engagement begins with an AMOS Health Check. This expert-led assessment identifies risks, improvement opportunities and quick wins before a wider programme is agreed.

Monthly value reports provide visibility of:

Delivery progress
Completed milestones
Operational improvements
KPI impact
Emerging priorities
Agreed next steps

This gives stakeholders across operations, IT and leadership a clear view of what is being delivered and the value it is creating.

Learn more on the AMOS Strategic Project Services delivery model page.

Which Service Do You Need?

Use this quick check:

You need AMOS Support Services when your priority is incident resolution, user assistance, SLA coverage, day-to-day reliability or operational continuity.
You need AMOS Strategic Project Services when your priority is an upgrade, migration, integration, workflow improvement, greater module adoption or a long-term improvement roadmap.
You may need both when you want to protect current operations while delivering planned improvements alongside them.

For example, Support Services may continue to manage operational incidents while a Strategic Project Services programme delivers a version upgrade or integration project.

Not Sure Which Service Is Right for You?

An AMOS Health Check can help determine whether your priority is ongoing operational support, a structured improvement programme or a combination of both.

The Essential AMOS Health Check is a no-commitment assessment of your current AMOS environment.

Our specialists will help you:

Review how your AMOS environment is currently performing
Identify operational risks and under-used capabilities
Surface practical optimisation opportunities
Clarify which needs fall within Support Services
Identify improvements that may require a strategic project
Build a prioritised set of recommended next steps

Ready to maximise the value of your AMOS investment?

An AMOS Health Check provides an expert assessment of your current environment, helping you identify optimisation opportunities, reduce operational risk and build a prioritised roadmap for future improvements.

✓ Review your current AMOS environment

✓ Identify improvement opportunities

✓ Receive practical recommendations and a prioritised roadmap

Free Resources

Download the One-Page Guides

Keep a copy for future reference or share these practical guides with your team.

AMOS Support Services Tiers Infographic

Compare Silver, Gold and Platinum support at a glance, including the additional capabilities available at each service tier.

Download PDF →

AMOS Strategic Project Services Infographic

Explore the structured delivery model, programme approach and service pillars behind successful long-term AMOS optimisation.

Download PDF →

Frequently Asked Questions

Can I have both a support package and a Strategic Project Services programme at the same time?

Yes. The two services are designed to work alongside each other. AMOS Support Services provides ongoing operational support and system stability, while AMOS Strategic Project Services delivers a separate, structured improvement programme. Many customers run both simultaneously.

Does Strategic Project Services replace my support agreement?

No. AMOS Strategic Project Services is a complementary, milestone-based improvement programme, not a substitute for day-to-day operational support. Your AMOS Support Services agreement continues to cover incident resolution and SLA-governed coverage.

What happens if my Health Check shows I only need Support?

That’s a perfectly good outcome. The AMOS Health Check is diagnostic, not a sales process , if it shows your current Support tier already covers what your fleet needs, we’ll tell you that, and recommend adjustments to your Support arrangement rather than a Strategic Project Services programme.

How long does a Strategic Project Services programme typically run?

AMOS Strategic Project Services programmes typically run 12 to 36 months, structured around a defined roadmap with milestones and dedicated expert capacity, moving through Discovery & Planning, Strategic Delivery, and Continuous Improvement.

Is there a cost to finding out which one I need?

The Essential AMOS Health Check is free. It’s the simplest way to get a clear, expert view of whether your fleet’s priority right now is operational stability, platform improvement, or both.