Support that runs with your fleet. Programmes that move it forward.
Support and Strategic Project Services
Great fleets do not just need software that works. They need a partner who helps them get more from it, every single day. We offer two distinct service lines built to do exactly that: one that keeps your AMOS operations running with the right structure, the right SLAs, and a proactive relationship with SpecTec; and one that delivers a defined improvement programme aligned to your operational goals, your fleet growth, and your long-term ambitions.
They are separate services. Together, they give you everything you need to run AMOS well today and get more from it over time.
AMOS Support Services
Essential support. Proactive partnership. Managed operational success.
Your operational teams need to know that when something goes wrong, the right people are already on it, and that problems are spotted before they become incidents. Our Silver, Gold, and Platinum tiers give every customer the right level of support, from dependable reactive coverage through to a fully managed Customer Success partnership.
What this means for you:
- Structured support aligned to your operational complexity
- Clear SLA commitments and transparent performance reporting across every tier
- A proactive Customer Success relationship, not just a helpdesk ticket queue
- A Named Customer Success Manager at Gold and Platinum, accountable for your outcomes, not just your tickets
AMOS Support Services replaces the legacy reactive support model with a structured, tiered Customer Success programme. Silver, Gold, and Platinum are designed to give every customer a defined service framework aligned to their operational needs.
AMOS Strategic Project Services
Defined outcomes. Dedicated expert capacity. Continuous improvement.
Unlocking all of the value within your AMOS platform can really help accelerate your business performance. AMOS Strategic Project Services replaces stop-start consultancy with a structured, long-term programme aligned to your fleet’s operational goals, with defined milestones, dedicated expert capacity, and monthly value reports that show exactly what has been delivered.
What this means for you:
- Defined outcomes, not billable hours
- 12 to 36 month programmes with a structured delivery roadmap
- Dedicated AMOS expert capacity committed to your account each month
- Monthly value reports covering delivery progress, operational improvements, KPIs, and agreed next steps
- Starts with an AMOS Health Check, identifying improvement areas and aligning your roadmap before programme delivery begins
What our customers say
AMOS has always been stable, reliable, and fulfilled our needs. SpecTec supports our business with initiative-taking, high ambition, and service of a very high standard.”
Excellent support provided by SpecTec leaves us truly satisfied with their service and professionalism.”
We have a long-standing relationship with SpecTec, supporting our maintenance and procurement processes. SpecTec customise their software to suit our needs. It is great to enter into a service agreement with them.”
A 30-minute conversation with a maritime AMOS specialist.
Recognised by leading classification societies
Frequently asked questions
What is the difference between AMOS Support Services and AMOS Strategic Project Services?
AMOS Support Services keeps your AMOS operations running day to day. It provides structured reactive and proactive support through Silver, Gold, and Platinum tiers. AMOS Project Services is a separate, longer-term programme focused on improving and optimising your AMOS platform over time, with defined milestones, dedicated expert capacity, and monthly reporting against agreed outcomes.
Which support tier is right for my fleet?
Silver provides essential reactive support and is the foundation tier. Gold introduces proactive Customer Success engagement, suited to fleets with greater operational complexity or a desire for a more structured SpecTec relationship. Platinum is a fully managed operational success service, designed for large fleets, multi-region operations, and organisations with high operational dependency on AMOS. Speak to our team and we will recommend the right starting point.
What does an AMOS Health Check involve?
The AMOS Health Check is the entry point for every AMOS Project Services programme. It assesses your current AMOS configuration, identifies improvement areas and quick wins, aligns findings to your operational goals, and forms the basis of a structured delivery roadmap before the programme begins.
Can I have both a support tier and an AMOS Strategic Project Services programme at the same time?
Yes, and for many customers this is the recommended approach. They serve different purposes.
AMOS Support Services keeps your operations running. It covers incident resolution, system stability, and your day-to-day relationship with SpecTec. Think of it as the foundation.
AMOS Project Services runs alongside it as a structured improvement programme. Where Support Services maintains what you have, Project Services is focused on advancing it: closing the gap between what AMOS currently does for your fleet and what it is capable of doing, against an agreed roadmap with defined milestones and monthly reporting.
One keeps the lights on. The other moves the fleet forward.
What does a Monthly Value Report include?
Every AMOS Project Services agreement includes a Monthly Value Report covering work completed in the period, milestones achieved, progress against the delivery roadmap, operational improvements and cost savings identified, KPIs tracked, and agreed actions and next steps. It is produced monthly in an agreed format and forms the foundation for quarterly planning reviews.
How long does an AMOS Strategic Project Services programme run?
Programmes run for 12 to 36 months, with dedicated AMOS expert capacity committed to your account each month. The programme length is agreed based on your fleet’s goals, complexity, and delivery roadmap.
